Kerstin - Cycling holiday administrator for Marmot Tours

Kerstin Grünwald-Hope

Client Liaison

I have always dreamt of living abroad and left my home country of Austria for pastures new soon after my baccalaureate. Having spent three wonderfully hectic years in London, I moved to Bath for a more relaxed pace of life and to undertake a BA degree in English Literature & Sociology at Bath Spa University.

After my undergraduate studies, I started my professional journey within the travel industry whilst working for a school tour company organising trips to Germany, France and Spain for the next eleven years. During this time, I also left city life behind and have since been taking full advantage of the beautiful Wiltshire countryside, walking and cycling whenever I can. Not too long ago, I combined my love for the great outdoors with my passion for all things literature by completing a part-time MA in Literature, Landscape and Environment for which I looked at the portrayal of animals in science fiction novels of the 1960s (a bit niche, I know :).

Having joined Marmot Tours in November 2018, I now very much enjoy getting to know our riders and helping them plan their cycling adventures. I have also started taking the bike to work and hope to be fit enough to join one of our holidays in the autumn.

 

What our cyclists say about our admin team:

Kerstin was excellent. Responsive and very helpful with my numerous questions. I booked very late, just a few days before we started riding, and yet everything was in place and organised with minimal fuss. Top service.

Responsive and great with the details to help with our prep. Annie & Jem

Always quick to respond to queries no matter how minor they were.  Emails very detailed. Lillian

Excellent – Very quick responses to all enquiries I sent to the office and all answers were positive too! Vicki

Excellent – Everyone in the Marmot office has always been so friendly and accommodating with us. Fantastic service, keep it up. Andrew H. Cycling in the Southern Alps.

Excellent – Replied quickly to queries. Website is excellent, providing a good resource for information. Alex H. Raid Alpine (Nice to Geneva)

The office staff were very helpful and responsive to all my questions. Michelle B. Raid Pyrenean 100hr cycling challenge