ABTA & US
Our high standard of service
We are a member of ABTA (Association of British Travel Agents) with membership no. Y6184.
As a member of ABTA, we’ve signed up to follow its Code of Conduct – a set of high standards that all members must follow to help customers book and travel with confidence.
As with most industries, there are regulations applied to tour operators to ensure they practice safely and in their clients' best interests. ABTA and ABTA members go one step further to help holidaymakers get the most from their travel and assist them when things do not go according to plan.
We are obliged to maintain a very high standard of service to you by working to ABTA’s Code of Conduct so when you book a cycling holday with us, you can travel with confidence.
The Code covers your cycling holiday from start to finish. From the information on our website and in our communication with you before you book, through the booking process, to helping you if you have a complaint.
What the ABTA Code of Conduct means for you:
HIGH STANDARDS
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We carry out risk assessments of our holidays to ensure we have thought through every detail of safety.
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We employ staff with the correct experience and skills to ensure you have a safe and fun trip, and we have a thorough training programme for new staff.
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We comply with the legislation and Tourism Code for the countries we work in.
ACCURACY
We provide accurate information about our cycling holidays, so you can make a well-informed choice.
ADVICE
ABTA can provide you with advice and guidance on everything you need for travel: passports, visas, country requirements, etc.
ACCOUNTABILITY
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We have Tour Operators Professional and Public Liability Insurance with specialist brokers Campbell Irvine.
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ABTA can offer help with disputes, getting them responded to in good time with the option of arbitration if required.
