COVID-19 & Your Cycling Holiday
It’s really important to us that you feel confident (and excited!) about coming on holiday with Marmot Tours, so here’s an outline of the measures we’re taking to keep you and our guides safe when you come on a trip post-pandemic. We hope to reassure you when you’re thinking about booking your next cycling holiday, so you know what to expect and can start looking forward to your tour and counting down the days!
You might also find it helpful to read our previous blog posts FAQs: Covid-19 & Your Road Cycling Holiday , Travel to France: What You Need To Know , Travel to Spain: What You Need To Know and Travel to Italy & Slovenia: What You Need To Know.
FIRST THINGS FIRST: PROTECTING YOU AND YOUR MONEY
If we have to cancel the trip that you are booked on for any reason (including if the UK FCDO advises against all but essential travel to your destination) then we will give you a full refund. In line with the Package Travel Regulations, we’ll make sure we get this refund to you within 14 days. We don’t think you should have to wait a minute longer than this so it’s our firm promise to do so.
We’re a member of ABTA, which means we hold an insurance policy that gives YOU full financial protection against our company failure. This means that in the event that Marmot Tours goes out of business for any reason, all funds you’ve paid us for your holiday are secure and will be refunded to you in full.
The health and safety of you, our clients, is of the utmost importance to us. As a result, we require you to have adequate travel insurance for your holiday before travelling. As always, we strongly advise you to take out travel insurance at the time of booking, so that you are covered if you have to cancel well ahead of your departure date – because of a training injury, for example. To be sure you’re fully covered, we strongly advise you check your policy covers COVID-19 related illness and cancellation. This should cover you in the event that you need to cancel or change your travel plans for reasons such as:
- you test positive for COVID-19 and have to self isolate and can not come on your holiday
- you are prevented from travelling due to a local lockdown in your home area.
- you test positive while overseas and are required to self-isolate in-destination
WHAT YOU CAN EXPECT ON YOUR MARMOT TOURS HOLIDAY
Your safety has always been and always will be our priority and as ever, we are dedicated to leaving no stone unturned in order to give you the best possible cycling holiday.
Before your holiday, it’s important that you take the time to familiarise with the regulations of your destination and home countries. This is so that you can be confident that your travel plans will go smoothly. We’ll have the latest information about travel requirements and local regulations in your destination on our blog page in the posts Travel to France: What You Need To Know , Travel to Spain: What You Need To Know and Travel to Italy & Slovenia: What You Need To Know.
On these pages, we’ll let you know what you can expect regarding measures in place due to COVID-19. This will be updated regularly, so please check back close to your departure date.
Arrival & During Your Trip: what will happen once your holiday starts
We’ll need you to keep in mind at all times the basic rules of good respiratory hygiene:
- Wash your hands with soap and water often, for longer – for a minimum of 20 seconds is ideal. Use hand sanitiser when soap and water is not available
- Cough or sneeze into a tissue, bin it, and then wash your hands. If you don’t have a tissue, use the crook of your elbow (not your hands)
To maintain social distancing, your Guides may not shake hands when they greet you at the airport. We hope you won’t be offended by this – they’ll still be just as pleased to see you! They may also ask you to sanitise your hands before getting into the transfer vehicle.
Throughout the trip
We’ve had soap, water and hand sanitiser on the back doors of our vans for years and as usual, we’ll be asking you to remove your gloves and clean your hands as soon as you arrive at the van.
We hope you can work with us as we navigate a slightly different way of travelling. Since the Covid-19 pandemic hit, your support, patience, new bookings and kind words have meant an awful lot to us and we’ll continue to do everything in our power to bring you fantastic, fully supported road cycling holidays in Europe.