Tour Operator Responsibilities
Our Responsibilities as a Tour Operator
As with most industries, there are regulations applied to Tour Operators to ensure they practice safely and in their clients best interests.
Many small companies don’t see the point in joining an Association, considering it a waste of money. We disagree: we know that it can be nerve wracking booking with a company that you haven’t travelled with before so we have joined ABTA, the Association of British Travel Agents.
ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a very high standard of service to you by working to ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitraration scheme available to you if you have a a complaint, please see their website (www.abta.co.uk) or contact ABTA direct at 30 Park St, London, SE1 9EQ (Tel 0203 117 0500).
• In line with our ABTA membership (no. Y6184), we hold an insurance policy that gives you full financial protection for all funds you pay us for your holiday
• We have full Tour Operators Professional and Public Liability Insurance with specialist brokers Campbell Irvine
• We carry out risk assessments on all of our holidays to ensure we have thought through every detail.
• We employ staff with the correct experience and skills to ensure you have a safe and fun trip, and have a thorough training programme set up for new staff
• We comply with the legislation and Tourism Code for the countries we work in.
In France, any company who is organising more than 2 of the following: transport, accomodation and the organisation of an activity as part of an all inclusive package must be registered with an organisation called ATOUT France. This includes all those Operators established in France (regardless of their nationality) and EU citizens who wish to have more than ‘temporary or occasional’ Tour Operator work in France. Registration with ATOUT is renewable annually and is designed primarily for your protection, as well as offering a way of ensuring some industry standards.
Registration with ATOUT attests that a Tour Operator has suitable financial protection methods in place to protect their clients funds prior to provision of the holiday, suitable insurance in place and suitable experience to be awarded a Tour Operators License. In many ways it a French version of ABTA.
We are proud to say that Marmot Tours has been awarded a Tour Operators License by ATOUT (latest version Sept 2015).