FAQS: COVID-19 & Your Road Cycling Holiday

LAST UPDATED: 19 January 2021.

Well, atleast we saw the back of 2020 and we’re ever hopeful that 2021 will see the return to travel, despite the situation remaining uncertain.

You’re probably wondering how your holiday plans will be affected by the pandemic this year. These are still unsettling times for all of us but we want to reassure you that we continue to closely follow the advice of the UK Foreign, Commonwealth & Development Office (FCDO) and ABTA, and we’re monitoring this as the situation develops.

We’re also keeping track of the airlines and flight cancellations, as well as country quarantine policies, and considering how these will affect each departure individually.

Two cyclists passing Marmot Tours logo and union jack on European road cycling holiday Mont Ventoux

We understand that many people are anxious and that this isn’t helped by the ever-changing landscape of this pandemic. We completely understand that you may have queries regarding your holiday plans and how they may be affected by the current situation. It’s our mission to leave no stone unturned when it comes to planning your holiday and helping you have the very best possible experience on two wheels. We also care deeply about the Marmot community and our many loyal clients, so we’ve put together a few Q&A’s which are typical of the queries we’re receiving at the moment.

It goes without saying that the safety of our clients, guides and staff is of paramount importance to us. We would advise you to read the current advice from the FCDO here. As members of ABTA we are also taking their advice and you can read some helpful information they have compiled here.

“Is my European cycling holiday still going ahead?”

Currently all our European road cycling holidays are scheduled to go ahead as planned. However, this is a rapidly changing environment so we ask you to bear with us and keep an eye on this page for updates. If we are forced to cancel a trip, we will be in touch with you individually as quickly as possible.

“I’m not sure I want to go ahead with my holiday. What are my options?”

If you choose to cancel your holiday, then our normal Terms & Conditions do apply. You can read them here.

However, we appreciate that some of you have concerns about travelling – maybe you’re a non-UK client and are facing different travel restrictions imposed by your own country, or you may be vulnerable and already know you don’t want to or can’t travel at all. We can offer you the option to rebook on any of our 2021 trips (with no admin fee and subject to availability) as long as you inform us at least 30 days prior to the departure date of your current booking.

“Can I use my deposit on another trip in the future?”

Yes, you can transfer your deposit to another available holiday in 2021. Please note there is already limited availability for groups wanting to come on holiday with us this year (especially during June and September) so we advise you get in touch soon to discuss your plans with us. All our existing itineraries for 2021 can be found on our holidays page.

If you would like to do so, please email us your preferred holiday dates so we can pencil you in for a spot. You’ll then be able to make your booking on the Link and we’ll transfer any monies already paid to your new holiday. Please note that due to the impact of the pandemic we have had to increase the deposit amount to £400 (as of 1st August 2020).

In these very uncertain times, we want to reassure you that we’re doing everything in our control to make sure the long-awaited holiday you’re looking forward to this year goes ahead as planned. As ever, please do get in touch with us if you’re still unclear or you’d like to discuss your personal travel plans. Drop us an email or call us on 01373 830409 and we’d be happy to talk.

Marmot Tours staff 2019
Team Marmot – back in the day when there was no social distancing…

Finally, we want to say thank you for your continued messages of support during these trying times. We have been genuinely overwhelmed by the many kind and loyal messages we’ve received and they are very much appreciated. We hope we can weather this storm and continue to offer you fantastic cycling holidays in Europe’s breathtaking mountains in the future. Now that there are vaccines on horizon, the future does atleast look brighter.

We will post updates on this page, as and when they become available.

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