FAQS: COVID-19 & Your Road Cycling Holiday

LAST UPDATED: 19th July 2021.

Currently, the countries where we run trips (France, Spain, Italy, Slovenia) remain on the UK government’s amber list. As from today (19 July), the government and FCDO will no longer advise against travel to France and Spain. The FCDO is still advising against all but essential travel to Italy and Slovenia. In addition, specific countries do have their own entry & quarantine requirements, which may prevent us from running trips there. These are changing frequently.

The current guidance for testing and quarantine requirements for these countries can be seen here.

As you can appreciate, this is a constantly evolving situation. We continue to have to make decisions on whether or not we can operate trips on a rolling basis.

OUR PROMISE TO YOU: We will let you know no later than 21 days before departure whether or not your much longed-for cycling holiday will be able to run.

These remain unsettling times for all of us but we want to reassure you that we continue to closely follow the advice of the UK Foreign, Commonwealth & Development Office (FCDO) and ABTA, and we continue to monitor this as the situation develops.

We’re also keeping track of the airlines and flight cancellations, as well as country quarantine policies, and we’re considering how these will affect each departure individually.

Two cyclists passing Marmot Tours logo and union jack on European road cycling holiday Mont Ventoux

It’s our mission to leave no stone unturned when it comes to planning your holiday and helping you have the very best possible experience on two wheels. We also care deeply about the Marmot community and our many loyal clients, so we’ve put together a few Q&A’s which are typical of the queries we’re receiving at the moment.

It goes without saying that the safety of our clients, guides and staff is of paramount importance to us. We would advise you to read the current advice from the FCDO here. As members of ABTA we are also taking their advice and you can read some helpful information they have compiled here.

“Is my European cycling holiday still going ahead this year?”

Sadly, we have now been forced to cancel all trips departing up to and including 18th August 2021. We ask you to bear with us and keep an eye on this page and The Link for updates. Where we have been forced to cancel a trip that you’re booked on, we will be in touch with you individually as quickly as possible.

“I’m not sure I want to go ahead with my holiday. What are my options?”

If you choose to cancel your holiday, then our normal Terms & Conditions do apply. You can read them here.

However, we appreciate that some of you have concerns about travelling – maybe you’re a non-UK client and are facing different travel restrictions imposed by your own country, or you may be vulnerable and already know you don’t want to or can’t travel at all. We can offer you the option to rebook on any of our 2021 trips (with no admin fee and subject to availability) as long as you inform us at least 30 days prior to the departure date of your current booking.

“Can I use my deposit on another trip in the future?”

Yes, you can transfer your deposit to another available holiday in 2021. Please note there is already limited availability for groups wanting to come on holiday with us this year (especially toward the end of the season) so we advise you get in touch soon to discuss your plans with us. All our existing itineraries for 2021 can be found on our holidays page.

If you would like to do so, please email us your preferred holiday dates so we can pencil you in for a spot. You’ll then be able to make your booking on the Link and we’ll transfer any monies already paid to your new holiday. Please note that due to the impact of the pandemic we have had to increase the deposit amount to £400 (as of 1st August 2020).

As we continue to navigate our way out of the pandemic, we want to reassure you that we’re doing everything in our control to make sure the long-awaited holiday you’re looking forward to this year goes ahead as planned. As ever, please do get in touch with us if you’re still unclear or you’d like to discuss your personal travel plans. Drop us an email or call us on 01373 830409 and we’d be happy to talk.

Marmot Tours staff 2019
Team Marmot – back in the day when there was no social distancing…

Finally, we want to say thank you for your continued messages of support during these trying times. We have been genuinely overwhelmed by the many kind and loyal messages we’ve received and they are very much appreciated. We send you and your families our very best wishes and hope you continue to stay safe.

We will post updates on this page, as and when they become available.

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