LAST UPDATED: 17 MARCH 2020.
No doubt you’re wondering how your holiday plans will be affected by the coronavirus (COVID-19) pandemic. These are unsettling times for all of us but here at Marmot Tours, we want to reassure you that we’re following the advice of the UK Foreign & Commonwealth Office (FCO) and ABTA, and closely monitoring this as the situation develops.
We understand that many people are anxious at present and that this isn’t helped by the ever-changing landscape of this pandemic. We completely understand that you may have queries regarding your holiday plans and how they may be affected by the current situation. It’s our mission to leave no stone unturned when it comes to planning your holiday and helping you have the very best possible experience on two wheels. We also care deeply about the Marmot community and our many loyal clients, so we’ve put together a few Q&A’s which are typical of the queries we’re receiving at the moment.
As of 17 March 2020, the UK FCO has advised against all non-essential travel worldwide, for an initial period of 30 days. At present, we’re still hopeful that all our holidays will go ahead as planned as our first departure is not until 9 May 2020. We realise that this situation is developing rapidly and may change, so we will post any updates on this page. It goes without saying that the safety of our clients, guides and staff is of paramount importance to us. We would advise you to read the current advice from the FCO here, As members of ABTA, we are also taking their advice, and you can read some helpful information they have compiled here.
“Is my European cycling holiday still going ahead?”
The UK FCO is currently advising against all non-essential travel worldwide for an initial period of 30 days, and other countries have their own travel bans in place for their citizens. After 16 April 2020, we’re still hopeful that our trips from May onwards will go ahead as planned, but this may change. If the UK FCO advises against all but essential travel to your holiday destination 7 days before the start of the holiday, then we will naturally (and very sadly) be unable to run the trip. In this instance, please be assured that we will refund you in accordance with the regulations stipulated by ABTA at the time.
“I’m not sure I want to go ahead with my holiday. What are my options?”
If you choose to cancel your holiday, then our normal Terms & Conditions do apply. You can read them here.
However, we are very happy to transfer any monies paid to us to another available holiday of your choice in 2020 (with no admin fee), as long as you inform us at least 30 days prior to the departure date of your current booking.
“Can I use my deposit on another trip in the future?”
Yes, you can transfer your deposit to another available holiday within 2020, as long as you let us know 30 days in advance of your original holiday departure date. Please note there is limited availability on 2020 trips now.